WHAT ARE THE PAYMENT METHODS ACCEPTED IN CINCO JOTAS?

In our online store you can pay by credit or debit card, Bizum and PayPal, Apple Pay and Google Pay.

ARE THE PAYMENT METHODS ACCEPTED IN THE CINCO JOTAS STORE SECURE?

Absolutely. Payment by bank card is made through a secure and encrypted connection, with a BBVA server, so your bank details are only processed by said entity, without us keeping or processing them. If you want to make your order without communicating your bank card number, you have the possibility of paying completely securely with the Paypal system or by Bizum.

CAN I CHANGE MY ORDER ONCE PLACED? AND CANCEL IT?

Once your order has been confirmed and paid, it can no longer be modified, so if you have forgotten to include a product, contact us and we will give you the best solution. If you wish to cancel the order, you can do so from your personal area. your user account within 30 minutes (only for registered users). If the possibility of canceling does not appear, the delivery process has already started Contact us to cancel. In the last case, you can return it without problems once received at the delivery point. For more information on returns, click here.

I HAVE A DISCOUNT CODE, HOW DO I USE IT?

Select the products you want to buy and add them to your shopping cart. When you have finished, both when confirming the order and before paying, you will see all the items that are in your cart and at the bottom you will find a box to enter the discount code; click on "ADD" and you will be able to enjoy your discount on the total of your basket.

HAVE YOU FORGOTTEN YOUR PASSWORD?

If you have forgotten your password, don't worry, you can recover it. In the My account area, click on “RECOVER PASSWORD”, it will ask for your email and we will send you a message to reset it.

SHOULD I CREATE A USER ACCOUNT TO BE ABLE TO BUY FROM THE CINCO JOTAS STORE?

No, it is not necessary. You can make any purchase without registering. However, for your convenience, we recommend registering, since in addition to facilitating the purchase process, you will be able to manage your purchase history, receive a complete invoice and other preferences such as address shipping, notifications, exclusive promotions, etc.

WHERE IS MY ORDER?

You can track your order from the personal area of your account, as well as check the history of your orders and their status. If you have not registered as a user, you can go directly to contact with us and we will be happy to assist you.

HOW WILL I RECEIVE AND HOW LONG WILL IT TAKE TO RECEIVE AN ORDER?

All orders are delivered within 24 to 48 working hours in provincial capitals and 48 working hours in the rest of the national territory. If the shipment is international you can consult the different delivery times here.

FORMATS FOR SALE

In many of our products you have 2 formats available to buy the same product, for example: 1 sliced vs a box of 12 sliced. To select it you will only have to click on the arrow next to the price, the available formats will then be displayed. You will always find a benefit in price by purchasing complete boxes, we do not have to manipulate and you benefit from a special price on the purchase.

CAN I PLACE AN ORDER AGAIN?

If you are registered, you will only have to enter "my account", select "my orders" look for the order you want to repeat, click on the circular arrow that you will see to the right of the order, it will ask you if you want to repeat the order and if you If you confirm, it will put the same products in your cart.

WHAT HAPPENS IF I HAVE SET A ZONE AND THEN WHEN I SET THE SHIPPING ADDRESS IT CORRESPONDS TO ANOTHER?

The Store will detect the final shipping address and modify the basket, leaving only the products available for the shipping area.

HOW CAN I BUY IN THE STORE?

The purchasing process at the Cinco Jotas store is very simple; we have designed an easy-to-use store where you simply have to search for the product you want and add it to your basket. Once you have filled your basket, you just have to access it and place the order following 3 easy steps.

DO THE PRICES INCLUDE SHIPPING COSTS AND THE APPLICABLE TAXES?

The prices do not include shipping costs. The prices include in all cases the Value Added Tax (VAT), but no other tax, fee, tariff or surcharge. You can consult everything related to shipping here.

I TRY TO PAY BY CARD AND I CAN'T SUCCEED

The use of a credit card requires, for security reasons, in addition to filling out the requested fields, an authentication that can be by SMS or by bank coordinates card. It may be that your card is not configured for e-commerce purchases, Therefore, we recommend that you contact your bank. We remind you that you also have payment through PayPal and Bizum.

HOW TO KNOW WHEN A PRODUCT WILL BE BACK IN STOCK

When a product is out of stock, it may be because the availability for that season has ended and in that case you will see a label indicating the approximate return to stock period. It could also be a temporary stock break, for these cases you have the “NOTICE” function, so that when the product is back in stock you will receive an automatic email notifying you of this.

PURCHASES FOR GIFTS

We cannot make gift packaging beyond the formats that we already sell with special packaging, however, we do have cards on which we can print the message you prefer at a cost of €2.42. We also confirm that the delivery notes of delivery that accompany the order always go unvalued.

WHICH PLACES CAN I SEND MY ORDERS?

From Cinco Jotas we can send any product available on the website to the entire Spanish territory, including the island territories, Ceuta and Melilla, as well as to the rest of the EU. To find out what I can send and where, in the lower section of the page Next to the language you can choose where you want to send your order. When you select the shipping area, the store will show you only the products available for shipping to that area.

WILL MY ENTIRE ORDER GET TOGETHER?

Normally yes, but if a product is occasionally delivered from another warehouse, your order will be divided into several deliveries, but you will always be notified in the order confirmation informing you of how many deliveries you will receive and what each one will take. We remind you that when generates a split delivery, we will not be able to attach a card with a dedication or hire urgent transportation.