Frequently asked questions
FREQUENTLY ASKED QUESTIONS
Below we offer the answers to our customers’ most frequently asked questions. If you can't find what you're looking for or haven't answered your question, contact us however your prefer: via email (firstname.lastname@example.org) or toll-free (+34 900 103 191)
How can I make a purchase from Tienda Cinco Jotas?
The purchase process at Tienda Cinco is very simple; we have designed a user-friendly store where you only need to search for the product you’d like and add it to your cart. Once you have filled your cart you only need to access it and complete your purchase following three simple steps. Learn more about the purchase process here.
How can I receive my order and how long will it take to arrive?
All orders are delivered within 24 hours in province capitals and 48 hours in the rest of Spain (except the Balearic Islands, the Canary Islands, Ceuta, and Melilla). If the shipment is within the European Union you can check the different timelines here.
Is purchasing from Tienda Cinco Jotas secure?
Totally. We remind you that at Tienda Cinco Jotas we offer all the security measures necessary for you to be able to place your order with peace of mind. When you browse through Tienda Cinco Jotas, all the information and personal details you send from your computer or mobile devices are sent encrypted to our server with a standard 128 bit encryption method, known as SSL (Secure Socket Layer).
What are the payment methods accepted at Tienda Cinco Jotas?
At our online store you can pay using bank transfer, credit card, or PayPal. We are currently working on offering even more payment options.
Are the payment methods accepted at Tienda Cinco Jotas secure?
Absolutely. Payment using bank card is made with a secure and encrypted connection with a Caja Rural server, so your banking data is only processed by said entity and we do not save them or process them. If you would like to place your order without sharing your bank card number, you can pay with the fully secure option of PayPal or with a bank transfer.
Do I need to create an account in order to place an order with Tienda Cinco Jotas?
No, that is not necessary. You can purchase anything without creating an account. However, for your comfort we recommend that you create an account as, in addition to facilitating the purchase process, you’ll be able to monitor your order, manage your purchase history and other preferences such as shipping address, notifications, etc.
Forgot your password?
If you forgot your password, don't worry you can recover it. In the My Account area, click on Forgot your password? and you’ll be able to reset it.
I have a discount code. How can I use it?
Select the products that you would like to purchase and add them to your cart. Once you’ve finished, both when you confirm the order and before paying you’ll see all the articles that are in your cart and at the bottom you will see a field where you can insert the discount code; click on “Apply code” and you’ll be able to enjoy the discount for your entire cart.
Where is my order?
You can monitor your order from the personal area of your Tienda Cinco Jotas account, as well as check your order history and order status. In the event that you haven't made an account you can contact us directly and we’ll be happy to help you.
Can I modify my order once I've made it? Can I cancel it?
If you have confirmed and paid for your order it cannot be modified, therefore if you forgot to add a product, contact us and we’ll offer the best solution possible. If you’d like to cancel the order you can do so from the personal area of your account. If the possibility to cancel does not appear, the delivery process has already begun. Contact us to cancel your order. In the latter case you will be able to return it without issue once it has been received at the delivery point. For more information on returns click here.
Do product prices include the corresponding shipping fees and taxes?
Product prices do not include shipping fees. The prices include value added tax (VAT), but no other taxes, tariffs, or fees.